I have designed a symbol but when I place it on the PCB it has a red line and I can not connect to it.
The symbol had to be a certain size so may not be exactly on the grid.
I presume this is the problem but how can I fix it?
There is nothing to be connected . . . there are no Rats nest lines going to the lower footprint. Perhaps your schematic is incorrect . . .
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It’s a footprint, not a symbol. Symbols are for schematics.
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