I am not sure how to contact them but thought I’d post in the forum as I think some of their representatives sometimes come here.
I was trying to import this part into KiCad but it came up with an error message when trying to load it in the footprint editor:
Looking at the first 3 lines of the file generated by SnapEDA it was clear that they are not escaping the double quote (
(module QTE-060-XX-XXX-D-A (layer F.Cu) (tedit 619E0327)
(descr "8mm (.0315") High Speed Terminal Strip")
.0315" needs to be saved as
.0315\" (backslash before the special character)