After really smooth sailing with Kicad 6 and 7, Kicad 8 is crashing several times a day for me, both Schematic editor and PCB editor.
My main question is how to report this most usefully? Obviously if there is an error message, that can be captured. But more often than not, the crash just causes the editor (Schematic of PCB) to vanish. Are there logs somewhere that are helpful?
In my case, this is on Windows 10 Pro recent, on two quite different well-equipped machines. Running Kicad 8.0.2.
The crashes are not very repeatable, though there MAY be a pattern of a crash occurring immediately or shortly after return from symbol or footprint editor.
If you do not have a Gitlab account you will have to create one. Just follow the instructions.
Once signed in you will have the âNew Issueâ screen. There is a prompt to show what needs to be included. I delete that as I complete each section.
On the left you will find a title âIssuesâ. Click on that and read a few to see how to form your issue.
Yes, I already know how to file a bug report in general on gitlab.
Iâm asking specifically about reporting crashes, which, as I noted, are not very repeatable, and the only thing to report is something like âSchematic editor vanishedâ after nondescript or vague circumstances.
I was hoping there was something more we could do. Like send a log file. Or turn on logging of some kind for future occurrences.
Thanks, that could be a good idea, but Iâm going to need more of a clue about what posts youâre referring to. Quick search didnât find anything related.
In the KiCad preferences you can enable Sentry crash reporting. Youâll get a random user identifier, which is sent alongside the anonymised crash reports. In your Gitlab issue, you can let the devs know your crash ID.
Iâm afraid Iâm not sure quite where in the preferences the option to enable it is as I use MacOS, and itâs only supported on Windows currently.
For privacy/security reasons this data isnât publicly available (although the reports are anonymous and donât intentionally contain sensitive information, it is better to be safe). If you send one of the developers your user ID, we can check to see if a report was received.
I was really asking whether there was a way to check on my end that my Kicad program sent the report⌠which I assume is not a privacy issue for me to know about.
I wouldnât really want to bother you devs about whether you guys received a report, if I can simply check on my end that it was sent.
There is not a reliable way at the moment. The best way is to check if a report was received. Itâs possible for a client to think it has sent a report but the server not receive it fully, etc.
