Yes, please, and the KiCad project is even better because it may be easier to find an error. The best is to give both the project and gerbers.
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OK,
in the archive there are all the files that have a connection with the project, as well as the gerber files are separately in the archives
Driver.rar (152.3 KB)
I don’t see any problem with your files.
This is complete nonsense. “This file has masks, but not quite.” Whaaat?
“The other red line is no mask”. Of course it’s not, its a track. And if that’s “the other”, what is the first one?
Maybe they just didn’t understand at first that you want the bottom side covered with mask, and further (mis)communication and modifications made both parties more confused. Could you just tell them this: “I just want the back side totally covered with soldermask”. And give the the version where the B.Mask gerber has nothing in it if they require it.
You have no idea how I perverted the text to explain what I need.
And in response, we can not and prepare we need for this file.
I just can not understand … whether the support is not competent and carries nonsense …
In addition, he asked me to be switched to another person with support or whoever is older from them … but she does not answer such questions as in other and always selectively (
I cannot understand anyone to complain, she accepts all messages by the name of Brenda and this is bad … (
I wrote to her that, for checking other people, no errors were found, and again I wrote down what you wrote to send it in the text.
Maybe for the sake of experiment, you create a gerber file and I am sending it for review?
Total out of the box thinking here, but have you tried another vendor with a full set of gerbers (protel extension) yet?
Price wise there shouldn’t be a big difference.
I myself had trouble at the start to get devilpcb or what is their name to work for me and wound up at another vendor that was a tiny bit more expensive (we’re talking single digit dollars here) but never had a problem since. Food for thought 
Received a request from the PCBWay support quote:
“can you ask them send you any pictures about the bottom soldermask layers?
Thanks, I also want to find where the problem”
I do not know what it will solve … but still @eelik attach the file on request)
Yes, I thought about it, but if the issue is not resolved, you will have to switch to another manufacturer’s company …
I’m perplexed. There’s no problem to solve except they don’t understand there’s no problem. Why don’t they just produce the board? Maybe yours and theirs limited English skills led them to believe you have some further problem or specific need, while the only problem was that originally you didn’t give the the empty gerber. Maybe they are now stuck thinking there was some other problem. I don’t know, I just give up.
I may be wrong, maybe there’s some other problem. What I can see in your first screenshot is that there’s no B.Mask layer, although on the other hand you said you
If there was no B.Mask gerber, it’s natural they couldn’t be sure whether to apply the mask to the whole backside or not to apply it at all. I would like to know what actually was their original problem when they first responded after your first gerbers. But I believe you understand that I don’t want to be a third party between you two in this conversation.
I wanted to connect PCBWay support to our conversation, they don’t want to, apparently they don’t consider it necessary (
I will try to present here exactly without changing the text the correspondence and their files:
did they not have any pictures can show?
wait a moneny, I send you all pictures
file.pdf (44.5 KB)
_ _
pls check the file, which one we read your file in our software
our software is CAM350
yes, I read your conversation, when we open your file, all the layers we can open are in the file I just sent you.
Потому что PCB - изготовить по заказу, поэтому нам нужен ваш правильный гербер файл для производства.если файл не правильно, тогда готовые платы не правильно
ok, for us, just 1 problem, in the file has no bottom soldermask layer, do you check the picture file?
our software is workedI do not know how they check the file, but for us without soldermask layer
pls check the bottomsodermask layer, for our software just has this one
the top sodermask layer like this is correct
In Driver_05 bottom mask covers the whole board.
It seems they originally received a bottom mask with only one pad and no bottom copper for that pad.
Remove the project from pcbway and send pcbway a new one. I would also rename the project.
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This is the probable explanation, they wanted to be sure about whether that is what you actually want, because it looks like an error. The advice to resend the project after renaming it is also sound. I suggest you also check the gerbers with another gerber viewer. If you want you may also attach a message saying that they should make it as it is if possible, no questions asked, you take the responsibility.
This is a more general remark: only experience will tell you what might look suspicious to a manufacturer. Sometimes you did a mistake or there was a bug, sometimes you wanted what they see. Sometimes they ask, sometimes they don’t. Each way can go wrong. If you want something that isn’t the most normal case or might look like an error it’s best to tell them beforehand, when you send the gerbers, but only when you get more experience you can know what is worth saying.
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And, by the way, it’s a good idea to add revision number to all your boards, in the copper or the silk layer, and change it before every time it’s sent to a manufacturer. It’s not unheard of that someone manufactures a wrong version after you have sent them a couple of similar looking files.
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Recreated the project as it was renamed, but the problem did not dare … (
bottomsoldermask layer only has textjust as outline
top copper layer and top sodermask are ok
Try Elecrow - haven’t had a problem with them as I ran into trouble with DirtyPCB 4 years ago. Never used any other service since (5-6 boards so far, gerber, protel extensions).
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Maybe it is a nonsense, but whay don’t you also send the edge.cuts layer?
You have drawn the edge layer on Eco2 instead of on Edge.Cuts.
Maybe they are looking for the bottom mask limits?
On the other layers maybe there is no problem because they are not empty.
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Thank you for the comments. The boundaries of the Edge.Cuts board have already been adjusted,
but apparently PCBWay work time is over … and did not wait for the result
Wise words.
Your local configuration manager will have an opinion on this, and must be obeyed. Even where I work now, which does not have any configuration control (and is proud of it!) I put a part number and revision letter on the back-side copper of every board I do. But once assigned, I keep the Rev letter constant unless there’s a change to the copper or outline.
It has been over 10 years since I had a design go back-and-forth between me and the fabricator over some issue, before the board was manufactured. I have never bumped the Rev every time I resubmit the fabrication files, unless there was an actual change in the copper. I might consider adding a third parameter - perhaps called “Build #” - and increment it with every re-submission, as well as every re-order of the board.
Dale
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Can someone generate that one B.Mask file for my project?
Do not be afraid that there will be the 3rd side of the conflict. This file will be as experimental, if it passes the test then it will already be discussed what is the difference between them)
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