Library does not exist

I installed the 5.0.2 version of kicad for a friend but when inserting the components on the pcb it tells me that the corresponding .pretty library does not exist. I checked the path (KISYMOD) and it is correct. I also tried to install the program on c: \ kicad but it does not find them anyway. Tips? Thank you.

Was this a fresh install on a computer that never had an earlier version on it? If not, check out this F.A.Q:

This might help with a fresh install:

Thanks a lot, now I try to see the link (which I understand is Rene Poschi) and I hope to solve.

Thanks, I saw your link with suggestions, we try all the options and hopefully good!

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