Did you mount the crystal or did PCBA fab do it? If you then measure a lone crystal for 0 ohms between pins. If the fab mounted it then check that the part you ordered is what you expected, a passive crystal, which is what the circuit wants.
As I said active crystals are a thing and have 4 pins. You feed them power and out comes a square wave. I find it odd that you used a 4 terminal crystal with shield symbol. Generally passive crystals are 2 terminal devices.
plenty of 4 pin crystal packages around. 2 active, 2 shield.
Drtech- 0 ohms, yeah, that’s why I got you to measure those pins with an ohm meter. the voltage syou measured suggested a short. get the hot air tool out, pre-heat from underside and remove and scrap that xtal . (will be overheated after removal, most likely, not reliable)
I’ve temporarily closed this topic for 24 hours. That will give OP a chance to figure out what the problem is and report back.
This topic is turning into a debugging session. It’s engineer nature to be curious about what the underlying problem is. We all love whatdoneit stories. But it’s starting to stray from the use of KiCad. So a little enforced break is warranted, IMO.